06: Communication

This online ‘Communication’ content will deliver key knowledge to healthcare workers to help them Communicate in an open and effective way to promote the health, safety and wellbeing of people who use health and care services and their carers.

This content can be used towards achieving the care certificate; this content can be taken as part of the Care Certificate: Full Package.

• Recognise the importance on communication in the workplace
• Understand how to overcome the barriers of communication
• Understand how to meet the communication needs of individuals
• Understand how to use appropriate verbal and non-verbal communication